Refunds policy

Refunds policy

At RT Sports, we strive to provide the best tennis experience with our coaching programs, court bookings, and other services. We understand that circumstances may arise where you need to cancel or modify your plans. Below is our refund policy outlining the conditions for refunds and cancellations.

1. Court Booking Refunds

1.1. Cancellation & Refund Eligibility:
  • If you cancel your court booking at least 24 hours in advance, you are eligible for a full refund or rescheduling.
  • Cancellations made within 24 hours of the booking are non-refundable.
1.2. Rescheduling:
  • If you are unable to play, we allow one-time rescheduling (subject to court availability) if requested at least 12 hours in advance.
1.3. No-Show Policy:
  • If a player does not show up for a booked session without prior notice, no refund or rescheduling will be provided.

2. Coaching & Training Program Refunds

2.1. Cancellation Before Program Start:
  • If you cancel your enrollment at least 7 days before the start of a coaching program, you are eligible for a full refund.
  • Cancellations made within 7 days of the program start will receive a 50% refund.
  • No refunds will be provided once the coaching program has started.
2.2. Missed Classes:
  • Missed classes will not be refunded. However, if prior notice is given, a make-up session may be arranged (subject to availability).
2.3. Program Termination by RT Sports:
  • If a coaching program is canceled by RT Sports due to unforeseen circumstances, a full or pro-rated refund will be issued.

3. Event & Tournament Refunds

3.1. Event Cancellations:
  • If an event or tournament is canceled by RT Sports, participants will receive a 100% refund or the option to transfer fees to a future event.
3.2. Participant Withdrawals:
  • Refunds for participant withdrawals will be handled on a case-by-case basis, depending on the event type and timing of cancellation.

4. Membership & Subscription Refunds

4.1. Non-Refundable Fees:
  • Membership and subscription fees are non-refundable once the membership period has started.
4.2. Early Termination:
  • If a membership is canceled due to misconduct or violation of RT Sports policies, no refund will be issued.

5. Payment Processing & Refund Timeline

5.1. Refund Processing:
  • Refunds (if applicable) will be processed through the original payment method within 7-10 business days.
  • Processing times may vary based on your bank or payment provider.
5.2. Service Fees:
  • Any payment processing fees or transaction charges deducted by banks or payment gateways are non-refundable.
6. Contact Us for Refund Requests

To request a refund or inquire about eligibility, please contact us at:

  • RT Sports, Sports Authority of India (SAI) Kolkata Stadium

  • +91 74397 45383, +91 98311 12573, +91 98310 10572

We appreciate your understanding and cooperation in adhering to our refund policy. Thank you for choosing RT Sports for your tennis journey!